An answering service for restoration companies.
Midebo answers the phone for restoration companies day and night, takes the details, and books a crew visit straight into your calendar.
Why the phone is the problem in water and fire restoration
This is the one trade where the delay itself is the damage. Water moves through a floor while a homeowner listens to a recording, and what would have been drying becomes replacing. The people calling are frightened, often at two in the morning, and they are working down a list. Whoever answers is on site in an hour and handles the insurance conversation from there.
What your callers actually open with
- “There is water coming through the ceiling.”
- “Do you deal with the insurance company directly?”
- “Can you get somebody out tonight?”
Midebo answers every one of those, and asks whatever it still needs to know before it lets the caller go.
How it works for restoration companies
Midebo answers on the first ring, day or night. On a restoration call it finds out what happened and when, whether water is still coming in or the property is unsafe to be in right now, and the address. It sorts what is urgent from what can wait, books a crew visit into your calendar, and sends you the details by text or email. Every caller is told they are speaking with an automated assistant.
The call types it comes set up for
Your account starts with these already built, and you can rename them, add your own, or set how long each one takes.
A restoration call, start to finish
Water is still coming in, and it gets a crew moving first · Aldwyn Restoration · 1:09
Two questions before anything else: is it still coming in, and where are you. Only then does Jordan ask about the source and the insurance, and he tells her she does not have to call the insurer yet, because the crew documents as it goes.
Outcome: Crew dispatched, insurer noted
These are scripted demonstrations. The businesses, the callers and the phone numbers are invented; any resemblance to a real company is coincidental. The receptionist voices are the 39 you can actually choose from.
Example shop. Your app shows your own calls, not anyone else's.
The shop, from wherever you are.
Everything the assistant did today, in your pocket. Free with your Midebo account, and your customers never need it.
- Who called, what they wanted, and whether it booked
- Today's jobs and the next slot you have free
- Callbacks somebody still owes
- A push the moment a call is urgent
A front desk, not a booking bot.
Every call, start to finish, handled the way a good receptionist would handle it.
It answers
Picks up on the first ring, day or night. It asks what's wrong and answers your hours, your service area and the questions you field twenty times a week, sounding like your shop instead of a call center.
It books
It checks what's genuinely open, reserves the slot, and writes it straight to your calendar. Code books the time, not the AI, so it can't invent a time or double-book you.
It reschedules and cancels
A customer calls back to move a time? Midebo looks them up by phone number, shifts or cancels the job, and frees the slot. No callback to chase.
It knows what's urgent
It can tell someone who needs you today from someone who can wait until next week, and handles each the right way.
It logs everything
Calls are recorded and transcribed, with what the caller wanted and what got booked. If the caller asks not to be recorded or asks for a person, we delete our copy. Anything it can't answer becomes a clear message with a name and a number, so nobody is left hanging.
It screens the junk
Robocalls and cold sales calls are filtered before they reach you, and you can see exactly what was turned away. You stop paying attention to a phone that mostly rings for nothing.
It takes a callback when it can't book
Some calls should not end in a booking, and pretending otherwise is how a bot loses you the job. If it can't book, it takes the details and flags that somebody owes them a call back, so the call is still worth something.
It hands over to a person
A caller who needs you rather than an assistant is warm transferred to you or whoever is covering, and there is a fallback number behind that so a caller still reaches somebody.
It never gives a busy signal
Everyone who calls gets answered at the same time. Midebo isn't a phone line, it's software. No hold music, no voicemail.
It books into the calendar you already have.
Connect the one you use, or use none at all. Midebo keeps its own calendar either way, so nothing has to be set up before it can answer your phone.
Calendars and booking
- Google Calendar
- Outlook and Microsoft 365
- Jobber
- Apple Calendar, Fastmail, Nextcloud or any CalDAV server
- Midebo's own calendar, which needs no connection at all
Whichever you connect, Midebo reads what is already there only to work out when you are free, adds the appointments it books, and only ever changes events it created itself. Disconnect at any time and your appointments stay in Midebo.
Your phone line
- Keep your number and forward it from your current carrier
- Warm transfer to you or a colleague when a caller needs a person
- A fallback number, so a caller reaches somebody if we are ever down
There is no porting, no new handset and nothing to install. Forward the calls you want answered and keep the rest.
Your own tools
- A read-only API for your calls, bookings and customers
- Per-shop keys you can create and revoke yourself
The API only ever reads. Nothing can book, change or cancel through it, so a key you share cannot be used to touch your business.
Try it on your own phone.
Call (636) 378-2006 and talk to it. That number is answered by Midebo, day or night. Plans start at $49/month, no contract, cancel anytime.
First month guaranteed. No contract, cancel anytime, and keep your own number.