Hear it in action

This is what your
customers hear.

Five calls, start to finish, exactly as a customer would hear them. Nothing is sped up and nothing is cut. Each one is a different kind of call, because that is the part that actually changes: one gets triaged and sent out today, one gets placed in the diary, one is held against a fleet that is nearly booked, and one deliberately books nothing at all.

The receptionist is a different one of our ten voices each time. The callers are not our voices, and they sound like they are on a phone, because they are.

Service call HVAC

No heat, and it is 28 outside

Fenmark Heating & Air

She asks who is in the house before she picks a slot. That is what earns the same-day visit — the call is sorted by urgency, not by who rang first.

0:000:51
HVAC at work
Receptionist voice: Jessica Sent out today, 2–4pm
Appointment Dog grooming

A regular, and the shop knows the number

Wexley Pet Salon

It recognises the number, but it asks “is this Dana?” before it uses anything it knows. Numbers get recycled and households share them, so it confirms first and only then brings up the dog who dislikes clippers.

0:000:48
Dog grooming at work
Receptionist voice: Will Two dogs, booked back to back
Reservation Party bus

A charter, and the fleet is nearly out

Nightfall Charters

A bus is held for a stretch of hours, not booked for a moment, so the 28-seater being out that night actually matters. She also declines to take card details on the call.

0:000:50
Party bus at work
Receptionist voice: Tiffany Held, 6pm–midnight
Quote Lawn care

A quote, not an appointment

Quillon Lawn Care

The most useful thing on this page is a call where it says what it cannot do: “I can’t quote a price on this call, and I’m not booking anything.” It takes the details and hands them over.

0:001:01
Lawn care at work
Receptionist voice: Jordan Quote to follow — nothing booked
Warm transfer Plumbing

She asks for a person, and gets one

Pellworth Plumbing

The clearest thing on this page. Hope will not talk anyone through a repair — that judgement is not hers to make — so when the caller asks for the plumber she puts her through, and briefs him first so she does not have to start again. Then a licensed human does walk her through it. The restraint is not a limitation; it is who is qualified to say it.

0:001:27
Plumbing at work
Receptionist voice: Hope Put through — plumber briefed first

These are scripted demonstrations. The businesses, the callers and the phone numbers are invented; any resemblance to a real company is coincidental. The receptionist voices are the ten you can actually choose from.

Those were five of the ten. Tap any voice to hear it on its own: