These terms are the agreement between you and Midebo LLC, a Missouri limited liability company (“Midebo”, “we”, “us”), when you use our website or service. By using Midebo, you agree to them.
1.The service
1.1Midebo provides an AI phone receptionist that answers calls, gathers caller details, and books appointments into a connected calendar for local trade and service businesses. Features and included talk-minutes depend on the plan you choose.
2.Who can agree to these terms
2.1Midebo is a service for businesses. By signing up you confirm that you are at least 18, and that you have authority to enter into this agreement on behalf of the business you are signing up. If you do not have that authority, do not use the service.
3.Your account
3.1Keep your login details to yourself and keep the contact details on your account current — that address is how we reach you about outages, billing, and changes. You are responsible for what happens under your account. Tell us promptly if you think someone else has got into it.
4.Texts and emails we send you
4.1We send you messages that are part of the service: alerts about calls that need you, warnings as you approach your plan's minutes, billing notices, and anything you have asked us to send. These are how the product works rather than marketing, so they come with your account.
4.2If you switch on text alerts, reply STOP to any message to turn them off and HELP to reach us. Turning texts off changes nothing else — the same information stays in your dashboard and in your email. How often we text depends entirely on how many calls you get, and message and data rates may apply depending on your mobile plan.
4.3Text messages are not a guaranteed channel. Carriers can delay, filter or drop a message, and we usually cannot tell that it happened. Do not rely on a text as the only way you would find out about something urgent — every alert is also in your dashboard, and you can have it by email as well.
4.4We text you. We do not text your customers: Midebo does not send messages to the people who call your shop, and it will not start doing so without telling you first. Messaging the people who called you is your relationship and your decision, and it carries rules we would rather you meet on purpose than by accident.
5.Plans, billing, and minutes
5.1Plans are billed monthly and include a set block of talk-minutes. Minutes used beyond your plan are billed at the posted overage rate, and we alert you before you get there. Prices shown on the site are current pricing and may change; we will give notice of changes that affect you. Early pilot pricing may be offered at our discretion.
5.2We bill the seconds you actually use. Talk-time is measured by the second, from the moment the call is answered to the moment it ends, and we do not round up to the next minute. Most of this industry bills in whole minutes and rounds up; we think that is a poor way to treat a customer, so we do not do it.
5.3Your plan renews automatically each month on the same date until you cancel, and the card on file is charged then. Included minutes reset each billing month and do not roll over.
6.No long-term contract
6.1There is no long-term contract. You can cancel anytime and you keep your own phone number. Cancellation takes effect at the end of your current billing period, and your service keeps running until then.
7.Refunds and cancellation
7.1How to cancel: email support@midebo.com from the address on your account, or cancel from your admin. We do not require a phone call or a notice period.
7.2Monthly fees are billed in advance. When you cancel, we stop future billing and you keep service through the end of the period you have already paid for. Fees for the current period are not pro-rated.
7.3Your first month is guaranteed. If Midebo is not earning its keep in the first month of paid service, tell us before that month is out and we will refund it in full. One first month per business.
7.4After that, if Midebo fails to answer your calls because of a fault on our side, tell us within 30 days of the affected period and we will credit or refund it, up to that month's fee. We would rather fix it and keep you than argue about a month.
7.5Extra minutes come as blocks you buy in advance. A block does not expire month to month and is drawn on only after your plan's own minutes are used. Blocks are paid up front, are not refundable, and any unused balance ends when your account does.
7.6We alert you at 80% of your minutes, and moving up a plan is always cheaper than buying blocks month after month.
7.7When your minutes run out we give you a further 10% before anything changes. After that, if you have turned on automatic top-ups we buy the next block and email you the receipt, and your calls keep being answered. If you have not, we stop answering and forward callers to your own number instead — you keep your calls, you just lose the assistant until you top up. Automatic top-ups are off unless you switch them on, and you can switch them off whenever you like.
8.If a payment fails
8.1If a payment does not go through, we will tell you and try again. If it is still unpaid after ten days we may pause the service until it is settled. We will always warn you before your line stops being answered, because that is your phone and we know what it costs you to have it go quiet.
9.Your responsibilities
9.1You are responsible for the accuracy of the information you set up (hours, service area, greeting, and calendar), for the phone line you forward to Midebo, and for complying with the laws that apply to your business. This includes call-recording and consent requirements in your state, and any do-not-call or messaging rules that apply to how you follow up with callers.
10.The people who call you
10.1Your callers are not party to this agreement — their relationship is with you, and we answer their calls on your behalf. That is why the duties above sit with you: telling callers that the line is recorded, and getting whatever consent your state requires, is yours to do, and Midebo announces recording on the call to help you do it.
10.2If a caller asks us directly about their information, we will point them to you, because you decide what happens to it. If they cannot reach you, we will help anyway rather than leave someone stuck. Our Privacy Policy explains what we hold and for how long.
11.Acceptable use
11.1You agree not to use Midebo for unlawful, deceptive, or abusive purposes, not to attempt to break, overload, or reverse-engineer the service, and not to use it in a way that violates the rights of others. We may suspend accounts that do.
11.2Midebo is built for trade and local service businesses. It is not intended for, and may not be used to receive or store, protected health information or other regulated health data.
12.Midebo is not an emergency service
12.1Midebo answers calls and books work. It does not assess danger, and it is not a substitute for emergency services, a monitored alarm line, or a licensed professional's judgment. It sorts calls by how soon a job needs doing — that is a scheduling decision, not a safety one.
12.2If a caller describes a genuine emergency, the assistant tells them to hang up and call 911, and does not attempt to handle it. Never publish a Midebo number as an emergency, safety, or after-hours crisis line for your customers.
13.What the AI does and doesn't do
13.1The assistant is software. It will get things wrong sometimes — mishear a name, miss a detail, or misjudge how urgent a job is. When recording is switched on, calls are recorded and transcribed so you can check them, and the booking itself is made by our code against your real calendar rather than by the AI, so it cannot invent a time or double-book you. Even so, you remain responsible for the work you take on and for your relationship with your customers. Treat what the assistant books the way you would treat a message from a new receptionist: reliable, and worth a glance.
14.Who owns what
14.1Your customer information, call recordings, transcripts, and bookings are yours. We do not sell them, and we do not claim ownership of them. You give us permission to process them only to run the service for you: answering calls, booking jobs, showing you your history, improving how the assistant handles calls, and keeping the whole thing working and secure. That permission ends when your data is deleted.
14.2Midebo's own software, website, branding, and the way the assistant is built stay ours. Using the service does not transfer any of that to you.
14.3You can ask us for a copy of your call history and bookings at any time, and you can ask us to delete it.
15.Services we depend on
15.1Midebo runs on top of other people's systems — the phone network, your calendar provider, and the speech and language services that make the assistant work. If one of those goes down or changes how it works, parts of Midebo can go down with it. We build in fallbacks where we can and we will tell you what happened, but we are not responsible for outages that originate with those providers.
16.Availability and support
16.1We use commercially reasonable efforts to keep Midebo answering around the clock, but we do not guarantee that the service will be uninterrupted, timely, secure or error-free, and we do not offer an uptime commitment. We cannot: Midebo runs on top of the phone network, your calendar provider, and outside speech and language services, and none of those are ours to promise for. When something goes wrong we will tell you what happened and what we are doing about it.
16.2We may perform maintenance and update or improve features over time. Where maintenance is planned and likely to interrupt answering, we will give you notice.
17.This website
17.1What is on this site — the figures, the examples, the sample call and the comparisons — is here to help you work out whether Midebo suits your shop. It is general information, not a promise about what your shop will experience.
17.2Anywhere we say “about” or “roughly” we mean it. Call counts, per-minute figures and plan sizing are worked out from an average call of two to four minutes; your own calls will run shorter or longer, and your numbers will move with them.
17.3The sample call on this site demonstrates how Midebo handles a call. It is not a recording of any particular customer's conversation, and we do not publish real callers' calls as marketing.
17.4Prices and plan details shown here are current and can change; the price you are signed up on is the one in your account. Where we link to another company's site we do not control it and are not endorsing it. Nothing on this site is legal, tax or other professional advice.
18.Disclaimers
18.1Midebo is provided “as is” without warranties of any kind to the extent permitted by law. We do not warrant that the service will meet every requirement or that it will never miss or mishandle a call.
19.Limitation of liability
19.1To the maximum extent permitted by law, Midebo is not liable for indirect, incidental, or consequential damages, or for lost profits or lost business. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us for the service in the three months before the claim, or one hundred dollars.
19.2None of that limits our liability for our own gross negligence, willful misconduct, or fraud, or for anything the law does not allow us to limit.
20.If your use of Midebo causes a claim
20.1If someone brings a claim against us because of how you used the service — the content you configured it to say, information you gave us, or your failure to follow the laws that apply to your business, including recording-consent and calling and texting rules — you agree to defend us and cover the resulting costs, damages, and reasonable legal fees.
20.2This does not cover claims caused by our own failures, and we will tell you promptly about any claim and let you take the lead in handling it.
21.Termination
21.1You can stop using Midebo at any time. We may suspend or end access if these terms are violated, if a payment goes unpaid, or if we are required to by law — and other than for a serious violation or a legal requirement, we will give you notice and a chance to put it right first.
21.2If we ever decide to stop offering the service, we will give you at least thirty days' notice so you can move your line.
21.3When your account ends, you can sign in for thirty days to download your customer list, your bookings and your billing history. Individual call transcripts stay downloadable one at a time, as they always are — we do not hand over a bulk file of your callers' conversations, to you or to anyone. After that we delete your data on the schedule in our Privacy Policy.
21.4If you ported your own number in, it stays yours. We park it rather than release it, and porting out stays available for at least 90 days after your account ends — it was always yours and we do not treat it as ours.
21.5If we assigned you a number from our own pool, it is ours: it stops routing when your account closes and returns to the pool after a hold. If you want to keep it, ask before you close the account and we will help you port it out where the carrier allows.
22.Things outside anyone's control
22.1Neither of us is responsible for failing to perform because of something genuinely outside our control — a carrier or internet outage, a power failure, a natural disaster, or a government action. If that stops us answering your calls, our refund and credit promises above still apply; what this means is that we are not liable beyond them.
23.Transferring this agreement
23.1You cannot transfer your account or this agreement to someone else without asking us first. We may transfer it if Midebo is sold, merged, or reorganized, and these terms would carry over to whoever takes it on.
24.How we reach each other
24.1We will send notices to the email address on your account, so keep it current. You can reach us at support@midebo.com for anything about the service, and at sales@midebo.com for anything else. Email counts as writing for everything in these terms.
24.2Our mailing address is Midebo LLC, 237 E 5th St #226, Eureka, MO 63025. Email reaches us faster, so please use it where you can.
25.Which law applies
25.1These terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. Where a dispute goes to court rather than arbitration — the small-claims and intellectual-property exceptions below, enforcing an arbitration award, or any case where the arbitration paragraph does not apply — it will be brought in the state or federal courts located in Missouri, and both of us agree to that venue. Everything else is decided by arbitration as set out below.
25.2Let's talk first. If something goes wrong, email us and give us 30 days to sort it out before starting a formal proceeding — most things end there, faster and for nothing.
25.3If that does not resolve it, you and Midebo agree that any dispute will be settled by binding arbitration on an individual basis, administered in Missouri under the rules of a recognised arbitration body, rather than in court and rather than as part of a class or representative action. Either of us may still bring an individual claim in small-claims court, and either of us may still go to court to protect intellectual property or stop misuse of the service.
25.4If the class-action waiver in the paragraph above is found unenforceable, then that whole arbitration paragraph does not apply and the Missouri courts named above decide the dispute instead.
25.5If any part of these terms is found unenforceable, the rest stays in effect.
25.6These terms, together with our Privacy Policy and any order or plan you sign up for, are the whole agreement between us and replace anything said beforehand. The sections on payment owed, ownership, disclaimers, liability, indemnity, and this one continue to apply after your account ends. If we do not enforce something straight away, we have not given up the right to enforce it later.
26.Changes to these terms
26.1We may update these terms as the service evolves, and we will change the date at the top of the page when we do.
26.2If a change materially affects your rights or what you pay, we will email the address on your account at least 30 days before it takes effect, and it applies only from that date forward — never to anything that already happened. If you would rather not continue under the new terms, cancel before they take effect and you will not be charged again. Minor changes — a typo, clearer wording, a feature that takes nothing away — take effect when posted.
27.Contact us
27.1Questions about these terms? Email us at support@midebo.com, or write to Midebo LLC, 237 E 5th St #226, Eureka, MO 63025.
This page is provided for transparency and is not legal advice.