This policy explains what information Midebo collects, how we use it, and the choices you have. We keep it short and in plain English on purpose.
1.Who we are
1.1Midebo is a family-owned business that provides an AI phone receptionist for local trade and service companies. In this policy, “Midebo,” “we,” and “us” mean Midebo LLC, a Missouri limited liability company.
1.2There are two different people this policy speaks to, and the answers are not the same for both. If you are a BUSINESS that uses Midebo — or someone visiting this website — “you” means you, and we are responsible to you directly. If you are a CALLER who rang a business that uses Midebo, we handled your call on that business's behalf: they decide what happens to it, and requests about your information are best made to them. Tell us anyway if you cannot reach them and we will help — being one step removed is not a reason to leave someone stuck.
2.Information we collect
2.1From website visitors: if you fill out the contact form, we collect the name, business name, trade, email, phone number, and message you give us. Our web server also records standard technical data such as your IP address and browser type, and we keep first-party, cookieless usage counts (which pages are viewed) to understand what is working.
2.2We use one cookie, and only if you ask for the demo: it remembers that you have already been through the demo form so you are not asked twice. It holds no personal information, is not used for advertising, and is not shared. We do not use third-party or advertising cookies anywhere on this site, which is why you are not being asked to dismiss a cookie banner.
2.3From customers using the service: to answer and book calls on your behalf, we process the phone calls placed to your Midebo line, including call audio, recordings, transcripts, and the caller details needed to book a job (such as name, phone number, address, and the reason for the call).
3.Call recording
3.1Midebo answers calls with an AI agent that identifies itself and discloses that the call is being recorded. Recordings and transcripts are used to book the job, keep an accurate log for the business, and improve call quality.
3.2Recording and consent laws vary by state. If you are a business using Midebo, you are responsible for ensuring that recording calls from your line is permitted in your jurisdiction and for any additional notice or consent your customers require. We provide the in-call disclosure and give you controls, but compliance in your area is your responsibility.
4.How we use information
4.1We use the information to answer and book calls, respond to your inquiries, provide and support the service, send service-related messages, prevent abuse, and meet legal obligations. We do not sell your personal information, and we do not use call content to advertise to you.
4.2We do not use your calls, recordings, transcripts or customer lists to train AI models — not ours, and not anyone else's. The speech and language providers that power the assistant process your calls only to deliver the service.
5.How we share information
5.1We share information only with service providers that help us run Midebo, such as telephony, cloud hosting, and AI language and voice providers, and only as needed to deliver the service. These providers are bound to protect the information. We may also disclose information if required by law or to protect our rights, and as part of a business transfer such as a merger or acquisition.
5.2Mobile phone numbers and text-message consent are never shared with third parties or affiliates for marketing or promotional purposes. If you opt in to text alerts from us, your number and that opt-in are used only to send you those alerts.
6.Data retention
6.1Call recordings and transcripts are kept for 30 days and then deleted, the same on every plan. A short written summary of each call, your customer list and your appointments are your business record and are kept for as long as your account is open. You can also delete any individual recording or transcript yourself, at any time.
6.2We keep contact-form leads for as long as needed to answer the enquiry and for a reasonable period afterward, then delete or anonymize them. A business customer can request deletion of its call data at any time as described below.
7.Security
7.1We protect information with appropriate technical and organizational measures, including access controls, encryption in transit, and separation of the public website from customer data. No method of transmission or storage is perfectly secure, but we work to protect your information.
8.Your choices and rights
8.1You can ask us to access, correct, or delete the personal information we hold about you by emailing us. Depending on where you live, you may have additional rights under local privacy law, and we will honor those rights.
9.Where we handle your information
9.1Midebo is built, run and supported in the United States, and that is where your information is stored and processed. We offer the service to businesses in the United States.
9.2If you contact us or call one of our customers from outside the United States, your information will be handled here, under United States law — which protects personal information differently from the rules where you live, and can allow access by United States authorities in ways your own country's laws may not. Reaching us means accepting that.
10.Children
10.1Midebo is a business service and is not directed to children under 13. We do not knowingly collect personal information from children.
10.2If we learn that we hold information from a child under 13, we delete it.
11.Changes to this policy
11.1We may update this policy from time to time. When we do, we will change the date at the top of the page, and significant changes will be made clear.
12.Contact us
12.1Questions about privacy? Email us at support@midebo.com and we will get back to you.
12.2You can also write to us at Midebo LLC, 237 E 5th St #226, Eureka, MO 63025.
This page is provided for transparency and is not legal advice.