How it works
How one phone call becomes a booked job.
You decide which calls come to us. Midebo answers, understands the customer, and books the appointment straight into your calendar. No human touched it.
The customer dials your shop
They call the number they've always known, whether that's off the truck, the yard sign, or Google. They have no idea it's an AI.
Your line forwards to Midebo
Your phone rings like normal, and Midebo picks up whatever you send it: only the calls nobody answers, only after hours, or every one of them. That part is your call, and you can change it whenever you like.
Midebo answers, and knows who it's talking to
If they've called you before it recognizes the number and greets them by name. If not, it asks one short question at a time: name, callback number, what's wrong, how soon they need you. Calling to move an appointment or ask your hours? It handles that too.
It books the appointment for real
It checks the calendar for genuinely open slots and reserves one. Our code books the time, not the AI, so it can never invent a slot or double-book you.
The job shows up for you
It lands on your calendar as a real appointment, with the recording and transcript on your dashboard. Captured while your hands were full.
A front desk, not a booking bot.
Every call, start to finish, handled the way a good receptionist would handle it.
It answers
Picks up on the first ring, day or night. It asks what's wrong and answers your hours, your service area and the questions you field twenty times a week, sounding like your shop instead of a call center.
It books
It checks what's genuinely open, reserves the slot, and writes it straight to your calendar. Code books the time, not the AI, so it can't invent a time or double-book you.
It reschedules and cancels
A customer calls back to move a time? Midebo looks them up by phone number, shifts or cancels the job, and frees the slot. No callback to chase.
It knows what's urgent
It can tell someone who needs you today from someone who can wait until next week, and handles each the right way.
It logs everything
Calls are recorded and transcribed, with what the caller wanted and what got booked. If the caller asks not to be recorded or asks for a person, we delete our copy. Anything it can't answer becomes a clear message with a name and a number, so nobody is left hanging.
It screens the junk
Robocalls and cold sales calls are filtered before they reach you, and you can see exactly what was turned away. You stop paying attention to a phone that mostly rings for nothing.
It takes a callback when it can't book
Some calls should not end in a booking, and pretending otherwise is how a bot loses you the job. If it can't book, it takes the details and flags that somebody owes them a call back, so the call is still worth something.
It hands over to a person
A caller who needs you rather than an assistant is warm transferred to you or whoever is covering, and there is a fallback number behind that so a caller still reaches somebody.
It never gives a busy signal
Everyone who calls gets answered at the same time. Midebo isn't a phone line, it's software. No hold music, no voicemail.
It books into the calendar you already have.
Connect the one you use, or use none at all. Midebo keeps its own calendar either way, so nothing has to be set up before it can answer your phone.
Calendars and booking
- Google Calendar
- Outlook and Microsoft 365
- Jobber
- Apple Calendar, Fastmail, Nextcloud or any CalDAV server
- Midebo's own calendar, which needs no connection at all
Whichever you connect, Midebo reads what is already there only to work out when you are free, adds the appointments it books, and only ever changes events it created itself. Disconnect at any time and your appointments stay in Midebo.
Your phone line
- Keep your number and forward it from your current carrier
- Warm transfer to you or a colleague when a caller needs a person
- A fallback number, so a caller reaches somebody if we are ever down
There is no porting, no new handset and nothing to install. Forward the calls you want answered and keep the rest.
Your own tools
- A read-only API for your calls, bookings and customers
- Per-shop keys you can create and revoke yourself
The API only ever reads. Nothing can book, change or cancel through it, so a key you share cannot be used to touch your business.
Reliable where it counts.
- It never invents a timeThe AI never touches the calendar. Our code reserves the slot itself, so it can't double-book you or invent an appointment.
- It knows urgent from routineSomeone who needs you today is handled differently from someone who can wait until next week, and you hear about the urgent one right away.
- It sounds human, moves fastA natural conversation, one question at a time. It says up front that it's an assistant, and callers book with it anyway.
Hear it answer a call.
The fastest way to get it is to hear it. Listen to it answer a call.