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| Feature | Solo $49/mo 200 min | Most shops Shop $129/mo 600 min | All-day $249/mo 1,200 min | Multi $399/mo 2,000 min | Your pick Custom Let's talk your volume |
|---|---|---|---|---|---|
| Every plan includes | |||||
| Answers your calls, 24/7 | Included | Included | Included | Included | Included |
| Knows a returning caller by name | Included | Included | Included | Included | Included |
| Answers your questions (hours, service area, FAQs) | Included | Included | Included | Included | Included |
| Knows what's urgent and what can wait | Included | Included | Included | Included | Included |
| Knows the call types your trade actually gets Every trade arrives with its own set already written. An HVAC shop's assistant knows no cool from no heat from a maintenance visit from an install quote; a plumber's knows a leak from a clog from no hot water. Four to seven of them depending on the trade, on every plan, with nothing to set up and no cap on how many it will handle. Anything that fits none of them is still taken down as a message. | Included | Included | Included | Included | Included |
| Answers what your service area is when a caller asks | Included | Included | Included | Included | Included |
| Forward as many of your numbers as you like You don't need a Midebo number per line. Point every number you already have, the office line, the cell on each truck, the old number nobody updated, at the one number we give you. They all reach the same front desk at no extra cost. | Included | Included | Included | Included | Included |
| Filters out spam and robocalls | Included | Included | Included | Included | Included |
| Ask Midebo - instant answers about your own dashboard A help panel that answers questions about your account in your trade's words: why a screen says what it says, where to change something. It answers; it never changes anything for you. Support is still one click when you need a person. | Included | Included | Included | Included | Included |
| Booking | |||||
| Books into your calendar: Google, Outlook, Jobber, CalDAV, or ours Your jobs always live in Midebo, so nothing depends on connecting anything - linking your own calendar is a convenience, not a requirement. Google and Microsoft 365 connect directly, and so does Jobber. Anything that speaks CalDAV - Thunderbird, Apple, Fastmail, Nextcloud - connects the same way. | Included | Included | Included | Included | Included |
| The code reserves the slot, not the AI | Included | Included | Included | Included | Included |
| Callers can reschedule or cancel by phone | Included | Included | Included | Included | Included |
| Won't book you on a day you're closed Set your opening hours per weekday, check off the US holidays you close for, and add your own closed dates and vacations. You can block part of a day too, for a school pickup or an appointment. The assistant offers the far side of a vacation instead of a slot you can't make. | Included | Included | Included | Included | Included |
| Books to how much you can actually do at once Capacity is how many jobs can run at the same time, not how many you do in a day - five groomers with two bath stations is a capacity of two. Set a default per location, then vary it by weekday, by time of day, or for one specific date. The most specific rule wins, and time off always beats capacity. | Included | Included | Included | Included | Included |
| Confirms the time out loud before hanging up | Included | Included | Included | Included | Included |
| What you see | |||||
| Text or email you the moment a call is urgent | Included | Included | Included | Included | Included |
| Can put an urgent caller right through to you When a caller asks for you, or is clearly getting nowhere, Midebo calls you, tells you what the call is about, and only connects them once you pick up. If you don't answer it keeps the caller and keeps booking. It has to call a different line from the one that forwards to us, and it stays off until you switch it on. | Included | Included | Included | Included | Included |
| Morning digest, with today's booked jobs | Included | Included | Included | Included | Included |
| You choose text or email, and what's worth waking you | Included | Included | Included | Included | Included |
| Calls recorded and transcribed | Included | Included | Included | Included | Included |
| Minutes used, with an alert at 80% | Included | Included | Included | Included | Included |
| Sounds like your shop | |||||
| Your greeting, your voice, your receptionist's name Pick any of our 39 voices, name your receptionist whatever you like, and write your own welcome line. We add one sentence after it, telling the caller they're speaking with an automated assistant and that the call is recorded. That part isn't editable. Recording and consent laws vary by state, and staying on the right side of them where you operate is your responsibility. The disclosure is there to help you do it. | Included | Included | Included | Included | Included |
| Your hours, your service area, your job types | Included | Included | Included | Included | Included |
| Your plan | |||||
| Included talk-minutes / month Talk time, not the number of calls. A typical call runs two to four minutes, so we show roughly how many calls that works out to. Go over and you keep being answered for another 20% of your minutes at $0.40 each; after that the assistant stops until you buy a block of minutes, move up a plan, or your next payment clears. We tell you at 80% so it never surprises you. | 200 | 600 | 1,200 | 2,000 | As needed |
| Your own local number | Included | Included | Included | Included | Included |
| Schedules (one per crew or truck) A schedule is a set of working hours Midebo can book into. One person needs one. A shop running three trucks sets up three, so three jobs can be booked at the same time and Saturday can run lighter than a Tuesday. If you connect a calendar, anything marked busy on it uses up one of those slots for that time. Connect a calendar for the work rather than your personal one, or your own appointments eat the slots. | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Logins for your team Everyone who needs one gets their own account, so the office manager can see the calls and bookings without sharing your password. | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Call recordings kept How long the audio of a call stays available to play back. Recordings are the most sensitive thing we hold and the least useful after the first few weeks, so we keep them briefly and then delete them. | 30 days | 30 days | 30 days | 30 days | 30 days |
| Full transcripts kept How far back you can read the word-for-word dialogue of a call. Your call history itself does not expire - a short summary of every call, your customer list and your appointments are kept for as long as your account is open. | 30 days | 30 days | 30 days | 30 days | 30 days |
| Call summaries and history kept The written record of who called, what they needed and what got booked. This is your business record, so it is not aged out. | Life of account | Life of account | Life of account | Life of account | Life of account |
| Support | Priority email | Priority | Priority + call | ||
| Another location or department A second branch, not just a second number. It comes with its own number, hours, service area and calendar, Midebo knows which branch was called and books into that calendar. Your minutes stay in one shared pool. | 1 included, then +$10/mo each | 1 included, then +$10/mo each | 1 included, then +$10/mo each | 1 included, then +$10/mo each | Included |
| Dedicated onboarding | Not included | Not included | Not included | Not included | Included |
| Get started | Get started | Get started | Talk to us | Talk to us | |
First month guaranteed. No contract, cancel anytime, and keep your own number.
Extra minutes are $0.40/min, or buy a package up front and pay as little as $0.25/min. No contract, cancel anytime. ← Back to pricing